Policies & Warranties
Return Policy
Tree/Shrub Warranty
Privacy Policy
Return Policy for Plants/Hardgoods/Merchandise
*This policy does not apply to Trees or Shrubs which have perished and are still under warranty. See Our Tree/Shrub Warranty details below.
Cash Register Receipt Required For All Returns
- Live plants may be returned for refund within Five (5) days of purchase and must be in as-sold condition.
- Non-plant items may be returned for refund within Thirty (30) days of purchase and must be in as-sold condition.
Refunds will be made using same method as original payment.
- Credit card purchases will be refunded to same card.
- Cash purchases will be refunded with cash or store credit, whichever the customer prefers.
- Check purchases require a 10-day waiting period before refund (in the form of cash or store credit) is issued.
Our Limited Lifetime Tree/Shrub Warranty
Reems Creek Nursery offers an amazing Limited Lifetime Tree and Shrub Warranty.
We guarantee our trees and shrubs at Reems Creek Nursery, Inc. because we have gone to great lengths to provide high-quality plants. We want to help make your gardening experiences great! In the event you have questions about your plant purchase or plant care, please let us know.
Water newly purchased plants that are still in the container daily until planting time. Failure to do so will void this warranty.
Warranty is honored with return of the dead plant and & proof of purchase.
No cash refunds. Store credit can be given in lieu of merchandise.
Store credit will be issued toward another plant up to the purchase price of the original plant, with a maximum warranty or store credit of $350 per specimen. The replacement plant will carry no warranty.
Roses – 6 Month Warranty from date of purchase
Fruits – 1 Year Warranty from date of purchase
Trees/Shrubs– Limited Lifetime Warranty for as long as you own your home. Warranty does not transfer to new owner.
Not Covered Under Warranty:
- Perennials, annuals & tropicals.
- Plants purchased at a discount for poor quality.
- Plants planted in a container or never planted in the ground.
- Plants affected by insects, disease and/or neglect after they left our store.
- Plants planted with or adjacent to Black Walnut trees.
- Plants brought inside used as Christmas trees.
- Single specimen plant over $350.
- Replacement plants are not warranted.
- Acts of Nature – drought, excessive rains, frost or freezing, accidents by nature or person, animal damage, etc.
Privacy Policy
Reems Creek Nursery Newsletter: We collect your name and your email address when you subscribe to our weekly Newsletter and when you subscribe to our texts. We take your privacy seriously and do not sell your information to any third parties ever.