Pre Sale – The Fine Print
Pre-Sale Disclosure
When participating in our pre-sale program, please note the following:
1. Live Plant Quality:
All live plant pre-sale orders are subject to availability and quality standards upon arrival. While we strive to provide the highest quality plants, unforeseen circumstances such as transportation issues, weather, or crop failures may impact the condition of the plants. If your order arrives in unsatisfactory condition or cannot be fulfilled:
- You will be offered a full refund of your purchase price.
- Alternatively, you may opt for store credit, which can be applied to other products in our store.
2. Discount Exclusions:
Pre-sale items are not eligible for any discounts, including:
- Landscaper discounts.
- Other promotional or loyalty discounts applied to in-store purchases.
Discounts only apply to in-stock, in-store purchases unless otherwise explicitly stated.
3. Pre-Sale Commitments:
By placing a pre-sale order, you acknowledge that live plant availability is subject to supplier conditions. Some items may not arrive as anticipated due to factors beyond our control (e.g., crop failure, delayed shipments).
4. Order Adjustments:
We reserve the right to adjust or cancel pre-sale orders if necessary due to supplier changes or other unforeseen circumstances. In such cases, customers will be promptly notified and offered the same refund or credit options.
5. Customer Responsibility:
- Customers are encouraged to carefully review all pre-sale terms before completing their purchase.
- Please sign up for our text or email notifications to stay informed about pre-sale updates and order status.
- Pre-orders need to be picked up within 10 days of the pickup date otherwise we are not able to assure the quality of the plant material.
If you have any questions about our pre-sale program or encounter an issue with your order, please contact us at plantpeople@reemscreek.com or 828-645-3937 for assistance. Thank you for supporting Reems Creek Nursery and helping us bring you exceptional products!